Data Deletion Instructions

1. How to request deletion

While Boga is in prelaunch:

1. Email [email protected] from the address you used to join the waitlist or contact us.
2. Use the subject “Delete my Boga data”.
3. We verify the request, usually by replying to that address. We will never ask for your password or social media login details.
4. We delete or anonymize your waitlist and support data, except records we must keep by law or for security.
5. We email you to confirm it’s done and explain when remaining backup copies expire.

Only want to stop emails? Use the unsubscribe link in any Boga email instead.

2. What we delete

• Your waitlist entry: name, email, phone, business details, preferences and consent records.
• Messages you sent through our contact form.
• Connected Instagram accounts: the account details, access token, scheduled posts and their publishing history.
• Connected TikTok accounts: the account details, access and refresh tokens, scheduled videos and their publishing history.
• After launch: your account, workspaces, content, media, schedules and connected-account tokens.

We may keep a minimal record that a deletion was carried out, and records we are legally required to retain, such as invoices once payments exist.

3. How long it takes

• We acknowledge requests within 5 business days.
• We complete verified requests within 30 days, subject to applicable law and permitted exceptions.
• Copies in our encrypted backups are not edited individually. They roll off automatically within 35 days.

4. Instagram connections

If you connected an Instagram account to Boga, you can remove Boga’s access and data in three ways:

• Disconnect in Boga: on the Instagram page, choose Disconnect → Remove access token. We delete the access token immediately and stop publishing to that account.
• Remove Boga in Instagram: in the Instagram app or website go to Settings → Website permissions → Apps and websites, choose Boga and remove it. Instagram notifies us automatically and we delete the access token.
• Ask Meta to delete your data: after removing Boga in Instagram, you can send a data deletion request from the same screen. Meta forwards it to us and we immediately delete the account details, access token and all scheduled and published post records for that account. You’ll get a confirmation code; open this page with that code to check the status of your request.

Deleting data in Boga does not delete posts that were already published on Instagram. You can delete those in Instagram.

5. TikTok connections

If you connected a TikTok account to Boga, you can remove Boga’s access and data in these ways:

• Disconnect in Boga: on the TikTok page, choose Disconnect → Revoke and remove access. We revoke Boga’s access at TikTok, delete the stored tokens immediately and stop posting to that account.
• Remove Boga in TikTok: in the TikTok app go to Settings and privacy → Security and permissions → Manage app permissions, choose Boga and remove it. Boga can no longer read your profile or post to your account from that moment.
• Ask us to delete everything: email us as described above and we delete the account details, tokens and all scheduled and posted video records for that account.

Deleting data in Boga does not delete videos that were already posted on TikTok. You can delete those in TikTok.

6. After Boga launches

Boga customer accounts and the other social connections are not live yet. When they are, you will also be able to:

• Delete your account in Boga from Settings → Account → Privacy → Delete account.
• Disconnect individual social accounts in Boga, which stops publishing and deletes that account’s stored tokens.
• Revoke Boga’s access through the platform itself: in Instagram or Facebook under the settings for apps and websites (Business Integrations), in TikTok under the settings for apps with access to your account, or in your Google Account under third-party connections for YouTube.

Where a platform provides them, we use automated deauthorization and data deletion callbacks — as we already do for Instagram — so that removing Boga on the platform also deletes the related data in Boga.

7. Questions

Email [email protected] or see our Privacy Policy and Contact page. Celulax Telecommunication Company Tanzania Limited, Mikocheni, Block 31, Dar es Salaam, Kinondoni 3339, Tanzania.